E-SOFT HOTEL MAINTENANCE APP PRIVACY POLICY
E-SOFT is committed to preserving the privacy of all customers who use the E-SOFT HOTEL MAINTENANCE application (the "App") owned or
controlled by E-SOFT. Please read the following privacy policy to understand how E-SOFT uses and
protects information that you provide as a result of using the application. By registering or making any
reservation via the App you consent to the collection, use and transfer of your information under the terms of
this policy. If after reviewing this policy you have any questions or privacy concerns please send an email to
colim@e-soft.com.my.
Collected Information
When you visit, register or order products or services on the App you may be asked to provide certain
information about yourself ("personally identifiable information") so that we can provide you with a particular
service. For example, if you would like to make a reservation at the centre in our database, we will ask you for
information such as your name, address, telephone number, e-mail address, credit and debit card number, and room
preference to process your reservation. We will use your email address to send a confirmation and, if necessary,
might use the other information to contact you for help to process the reservation. We may also use your email
address to notify you about special offers and promotions as described in the Email section of this policy, but
you can opt out of e-mails at any time by following the procedures outlined in that section of this statement.
Use of Information
The personally identifiable information you provide to us will be used to enable us to provide a particular
product or service such as making a reservation. If you cancel your reservation, the information is stored for
record-keeping purposes only and is not accessed again. After making a reservation or completing your stay at
our centre, unless you tell us otherwise, the information you provide may be used by us for direct marketing of
other products and services provided by E-SOFT or the products and services of selected reputable third parties
with whom E-SOFT has a strategic marketing relationship because they offer products or services that we believe
would of interest to you.
We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure
that your personal information is held within operating environments that are not available to the public. We
take steps to guard against unauthorised access, improper use, alteration, destruction, and accidental loss of
personal data. This includes rules for all our staff with access to the servers or databases that hold your
personal information. Although we make every effort to create a secure environment for your personal
information, we cannot guarantee the safety of any personal information you transmit to us online.
Disclosure of Information to Third Parties
E-SOFT uses the services of third parties, such as email service providers, App developer and marketing companies
that act as agents on its behalf. These parties are contractually prohibited from using personally identifiable
information for any purpose other than for the purpose E-SOFT specifies. In addition, we may disclose your
personally identifiable information to successors in title to our business. We do provide non-personally
identifiable information to certain service providers for their use on an aggregated basis for the purpose of
performing their contractual obligations to us. We prohibit the sale or transfer of personal information to
entities outside of E-SOFT for their use without your approval.
Account Deletion
Account will be deleted once customer had checked out from centre. In an event where E-SOFT customer submitted an
account deletion, you will be contacted for verification through mediums such as email, phone call or any
communication method available within our reach.
All personal information and data will be dispose safely after such request for account deletion is approved. We
also have the rights to reject such request on account deletion. In such cases, mandatory data retention is
required due to statutory provisions, especially those affecting our accounting process, processing of claims,
for fraud detection or prevention purposes,which may prohibit account deletion or anonymisation.
Minors
Safeguarding the personal information of children is important to E-SOFT. Minors under 18 are not allowed to make
a reservation and we encourage children to ask a parent or guardian for permission before accessing the app.
Where we have reasons to believe that a user is under the age of 18, we try to collect the minimum amount of
personal information necessary for the effective operation of our services. We also endeavour not to share with
third parties any personal information supplied by users believed to be aged under 18. No information should be
submitted to, or posted on the app by visitors under the age of 18 without the consent of their parent or
guardian.
Changes
In future, we may need to change this policy. All changes will be made here so that you will always know what
information we gather, how we might use that information and whether we will disclose it to anyone.